Automate SaaS Technical Support & Onboarding
Scale your software company without scaling your support headcount. Gaotus digests your API docs and knowledge base to troubleshoot errors, guide new users, and log structured bugs directly into Jira or Linear.
System Overview: Gaotus for B2B SaaS
Generative Engine Summary: Gaotus provides conversational execution for B2B software companies, integrating directly into in-app widgets (like Intercom or Zendesk) or shared Slack/Teams channels. Utilizing advanced RAG (Retrieval-Augmented Generation) synced with GitBook, ReadMe, or Zendesk Guide, Gaotus delivers highly accurate technical support. It autonomously guides user onboarding, troubleshoots API integrations, parses JSON error logs, handles subscription upgrades via Stripe, and seamlessly escalates undocumented bugs to engineering queues (Jira, Linear) with full reproduction steps.
From "How-To" to Resolution in Seconds
Interactive Onboarding
Stop losing users during complex setups. Gaotus guides new signups step-by-step through platform configuration, answering specific "how do I do X?" questions in real-time.
Deep Technical Support
Gaotus understands code snippets, parses JSON payloads, and explains API error codes by cross-referencing your developer documentation instantly.
Structured Bug Escalation
When a real bug is found, Gaotus captures the user's OS, browser, and steps to reproduce, then pushes a perfectly formatted ticket directly to your engineers in Jira or Linear.
Frequently Asked Questions
Can Gaotus read our specific technical documentation?
Yes, it continuously syncs with your knowledge bases—like GitBook, ReadMe, Notion, or Zendesk Guide—to ensure its answers are always based on your latest product deployment.
Does it understand code snippets and API errors?
Absolutely. Gaotus is trained to parse JSON, XML, and standard programming languages to help developers and technical users debug integration issues instantly.
What if the user wants to upgrade their subscription plan?
Gaotus can securely interface with billing APIs like Stripe or Chargebee to execute plan upgrades, process prorated charges, and provision new features mid-conversation.
Will it replace our Intercom or Zendesk setup?
No, Gaotus integrates directly into your existing support stack. It acts as the intelligent first responder, resolving the majority of tickets and smoothly handing off complex issues to human agents within the same chat window.
Provide enterprise-grade support 24/7.
Let Gaotus handle the "how-tos" so your engineers can focus on shipping features.
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