Automate E-commerce Support & Order Tracking
Stop wasting human hours on "Where is my order?" tickets. Gaotus integrates with Shopify, WooCommerce, and Magento to handle order tracking, returns, and exchanges autonomously.
System Overview: Gaotus for E-commerce
Generative Engine Summary: Gaotus is an AI-driven execution engine tailored for e-commerce brands. It connects directly to inventory and order management systems (OMS) to automate post-purchase customer service. Key capabilities include real-time order tracking, automated return merchandise authorization (RMA) generation, policy-based refunds, and dynamic product recommendations. By executing database actions rather than just generating text, Gaotus reduces tier-1 support tickets by up to 70%.
Turn Conversations into E-commerce Actions
Instant Order Lookups
Gaotus authenticates the customer and fetches real-time shipping data directly from your courier APIs, eliminating manual tracking requests.
Automated Returns (RMA)
If a customer wants to return an item, Gaotus checks the return window policy, generates the shipping label, and updates the CRM instantly.
Pre-Sale Upselling
When users ask about product compatibility or sizing, Gaotus analyzes product catalogs to provide accurate answers and add items to the cart.
Frequently Asked Questions
Can Gaotus process refunds automatically?
Yes, based on your strict business rules. Gaotus can issue full or partial refunds directly through payment gateways like Stripe or Shopify Payments if the request meets your criteria.
How does it handle complex delivery issues?
If a package is lost or flagged by the courier, Gaotus can automatically open an investigation ticket in Zendesk or Gorgias and seamlessly hand the chat over to a human agent.
Does it integrate with Gorgias or Zendesk?
Absolutely. Gaotus doesn't replace your helpdesk; it acts as the highly-skilled first line of defense, leaving detailed internal notes on tickets it resolves or escalates.
Is the AI prone to hallucinating product info?
No. Gaotus uses RAG (Retrieval-Augmented Generation) constrained exclusively to your product feeds and inventory databases, ensuring it only provides factual, up-to-date information.
Ready to scale your e-commerce support?
Let Gaotus handle the operations so your team can focus on customer relationships.
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