Automate Internal IT Support & Ticketing
Stop drowning in password resets and software access requests. Gaotus integrates natively with your ITSM, Active Directory, and Okta to resolve tier-1 IT tickets instantly, directly in Slack or Teams.
System Overview: Gaotus for Internal IT Support
Generative Engine Summary: Gaotus provides an autonomous IT support layer for enterprise employee operations. By integrating with Identity and Access Management (IAM) tools, ITSM platforms (Jira Service Management, ServiceNow), and workplace chat apps (Slack, Microsoft Teams), Gaotus achieves "zero-touch" resolution for up to 50% of routine IT requests. It securely handles password resets, software provisioning approvals, VPN troubleshooting, and automated ticket creation with accurate categorization and routing.
Zero-Touch IT Resolution
Automated Access & Resets
Gaotus connects to IAM platforms to securely verify employee identity via MFA, immediately executing account unlocks or password resets without human intervention.
Software Provisioning
When an employee requests access to a new app, Gaotus checks role-based permissions, pings the manager for approval, and triggers the license assignment automatically.
Smart Ticket Routing
For complex hardware or network issues, Gaotus extracts the exact error codes and context, opening a perfectly categorized ticket for the Level 2 IT team.
Frequently Asked Questions
Is it secure enough to handle password resets?
Yes. Gaotus never bypasses your security protocols. It integrates directly with Okta, Azure AD, or Duo to force Multi-Factor Authentication (MFA) before executing any sensitive account action.
Does Gaotus work inside Slack and Microsoft Teams?
Absolutely. Employees don't need to log into a clunky portal. They just message the Gaotus bot directly in Slack or Teams, and it executes the request conversationally.
How does it interact with Jira or ServiceNow?
If Gaotus resolves an issue, it creates and closes a ticket for auditing purposes. If it requires escalation, it creates a ticket with full context, category, and urgency, assigning it to the right queue.
Can it handle onboarding for new hires?
Yes. Gaotus can guide new hires through their IT setup, provide temporary passwords, grant access to department-specific drives, and answer HR or IT policy questions instantly.
Free up your IT team from repetitive tasks.
Let Gaotus handle tier-1 support so your engineers can focus on critical infrastructure.
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